Contact information
CONTACT INFORMATION
Last updated: August 2, 2026
MagClean is operated by Ravomir Commerce LLC.
For questions about products, orders, shipping, returns, refunds, product compatibility, installation, warranty claims, or other customer service matters, please contact us using the information below.
CUSTOMER SUPPORT
Email:admin@magclean.shop
Phone:
+1 (502) 853-8863
Website:
https://magclean.shop
We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, major promotions, or periods of unusually high inquiry volume.
BUSINESS INFORMATION
Brand name:
MagClean
Legal business name:
Ravomir Commerce LLC
Business correspondence address:
Ravomir Commerce LLC
30 N Gould St #65777
Sheridan, WY 82801
United States
IMPORTANT RETURN ADDRESS NOTICE
The business correspondence address listed above is not an authorized product return center.
Do not send products, returns, exchanges, or warranty items to this address unless MagClean has expressly instructed you to do so in writing.
To request a return, contact our customer support team first and obtain return authorization and the correct return instructions.
Unauthorized returns may be refused, lost, delayed, or returned to the sender.
WHEN CONTACTING US
To help us respond efficiently, please include the following information where applicable:
• Your full name;
• Order number;
• Email address used when placing the order;
• Delivery address;
• A clear description of your question or issue; and
• Relevant photographs or videos.
For damaged, defective, incomplete, or incorrect products, please also provide photographs showing:
• The product;
• The affected area;
• All components received;
• The external packaging; and
• The shipping label.
PRODUCT COMPATIBILITY AND FIT CHECK
Customers may contact MagClean before purchasing to request a complimentary product compatibility review.
For a Fit Check, please provide:
• Clear photographs of the drain cover;
• Photographs taken after removing any removable grate, basket, or insert;
• A photograph showing the internal drain structure;
• The approximate diameter of the accessible drain opening;
• The available insertion depth, if known; and
• Information about any fixed or removable internal components.
Our Fit Check is based on the photographs, measurements, descriptions, and other information supplied by the customer.
It is a general compatibility assessment and is not a professional plumbing inspection.
ORDER CHANGES AND CANCELLATIONS
Customers may request an order change or cancellation within 12 hours after placing an order.
Changes and cancellations are not guaranteed because the order may enter processing or fulfillment before the request is reviewed.
An order is not considered changed or cancelled until MagClean confirms the request in writing.
RETURNS AND REFUNDS
All returns require prior authorization.
Please review our Return & Refund Policy before submitting a request:
https://magclean.shop/policies/refund-policy
Do not send a product to any address until you have received written return instructions from MagClean.
SHIPPING AND DELIVERY
For information about processing times, delivery estimates, tracking, customs, delayed shipments, and lost parcels, please review our Shipping Policy:
https://magclean.shop/policies/shipping-policy
PRIVACY-RELATED REQUESTS
Questions or requests relating to personal information, privacy rights, marketing preferences, or account data may be submitted through the customer support email address listed above.
To help us verify and process a privacy-related request, we may ask for reasonable information confirming your identity and your relationship to the relevant account or order.
LEGAL OR BUSINESS CORRESPONDENCE
Formal legal or business correspondence may be sent to:
Ravomir Commerce LLC
30 N Gould St #65777
Sheridan, WY 82801
United States
Where possible, please also send an electronic copy to our customer support email address so that we can review and respond promptly.
ACCESSIBILITY
If you have difficulty accessing information on magclean.shop or need assistance using our website, please contact us and describe the assistance you require.
We will make reasonable efforts to provide the relevant information or support in an accessible format.
CHANGES TO OUR CONTACT INFORMATION
We may update our customer service channels, telephone number, email address, or business correspondence details from time to time.
The most current contact information will be published on this page.