Refund policy

RETURN & REFUND POLICY

Last updated: September 3, 2026

MagClean is operated by Ravomir Commerce LLC. This policy applies to purchases made through magclean.shop.

Nothing in this policy limits any mandatory consumer rights available under applicable law. For consumers in Australia, this includes rights under the Australian Consumer Law, which are not limited to the 30-Day Satisfaction Guarantee or the One-Year Limited Warranty. See section 15 for these rights and our warranty information.

1. 30-Day Satisfaction Guarantee

You may return MagClean for any reason by contacting us within 30 days after the date your order is delivered. You do not need to provide a reason for the return.

We may ask for your name, order number, and the email address used for the order only to verify the purchase and arrange the return or another safe handling method.

Opening the package, completing a clean and dry placement check, or trying MagClean under normal household use does not disqualify the return.

Original packaging is not required. We do not charge a restocking fee. Authorized returns under this guarantee include free standard return shipping.

Return requests submitted after 30 days from delivery may be declined unless the product is covered by our One-Year Limited Warranty, is damaged or defective, is materially different from its description, or applicable law provides additional rights.

2. Safe Trial and Handling of Used Products

Contact us before mailing any product.

If MagClean has contacted shower wastewater or is materially contaminated with hair, soap residue, cleaning products, or other substances, do not mail it unless our support team specifically instructs you to do so.

Depending on the condition of the product and the available return facilities, we may:

• Provide instructions for a safe return;
• Arrange another return method;
• Provide safe disposal instructions; or
• Complete the return without requiring the contaminated product to be mailed.

A normal household trial is covered by the 30-Day Satisfaction Guarantee.

For safe testing, begin with a clean and dry placement check. Do not force MagClean into the drain. If it does not fit or sit securely, remove it without running water. If the dry check is satisfactory, run one small water test. If drainage is restricted or the product does not sit securely, remove it and stop using it.

These safety steps do not limit the 30-Day Satisfaction Guarantee.

3. Product Compatibility

MagClean is designed for compatible walk-in shower floor drains. It does not fit every drain and is not a complete drain replacement, bathtub stopper, or substitute for required plumbing components.

Before ordering, check each drain separately and confirm that:

• The existing cover or service insert is designed to be removed without disturbing fixed plumbing parts;
• The approximately 78 mm flexible top disc has a stable, continuous support surface;
• The clear passage below the support surface is at least 32 mm wide;
• There is at least 50 mm of unobstructed usable depth;
• No fixed crossbars, posts, sealed cores, stoppers, or other structures block the insertion path or bottom flap; and
• The existing drain and plumbing are not already severely blocked, damaged, or missing required plumbing components.

Drain-cover shape, room location, product category, or one opening measurement alone does not guarantee compatibility.

4. Optional Photo Fit Check

Before ordering, you may contact us for a complimentary written Photo Fit Check by providing clear photographs, the opening width, usable depth, and details of any fixed internal parts.

The Photo Fit Check is optional, is based only on the information you provide, and is not a plumbing inspection or fit guarantee.

Requesting or not requesting a Photo Fit Check does not change your rights under the 30-Day Satisfaction Guarantee.

5. How to Start a Return

To request a return, contact:

Email: admin@magclean.shop
Phone: +1 (502) 853-8863

Please provide:

• Your full name;
• Your order number; and
• The email address used for the order.

For a return under the 30-Day Satisfaction Guarantee, you do not need to state a reason or provide photographs or videos.

If the product has been used in a shower or is materially contaminated, tell us before mailing it and wait for our written handling instructions. This information is requested only to arrange safe handling.

For a separate damaged, defective, incomplete, materially misdescribed, or incorrect-item claim, we may request photographs, videos, or other information reasonably needed to assess and resolve the claim.

After verifying the order, we will provide return authorization, the correct return destination, and the applicable shipping or safe-handling instructions. Return authorization is used to verify the purchase and arrange safe handling; it is not conditioned on providing a return reason.

Do not return a product before receiving these instructions.

6. Free Standard Return Shipping

For authorized returns requested under the 30-Day Satisfaction Guarantee, MagClean provides free standard return shipping.

Depending on the return location and product condition, we may:

• Provide a prepaid standard return label;
• Arrange another standard return method;
• Provide a local or regional return destination;
• Reimburse a pre-approved amount for standard tracked return shipping; or
• Confirm in writing that no physical return is required.

Do not purchase return postage unless we have approved it in writing.

Express or expedited shipping, optional insurance, unauthorized postage, or parcels sent to an incorrect address are not reimbursed unless required by applicable law.

Our business correspondence address is not an authorized product return center. The correct destination will be provided in the return instructions.

7. Pack Returns and Promotional Offers

A 1 Pack any-reason return must include the complete 1 Pack and its supplied product parts.

For a Buy 2, Get 1 Free (3 Pack), an any-reason return must include the complete 3 Pack—all three inserts and their supplied product parts.

Original packaging is not required.

After the authorized complete 3 Pack return is received and checked—or after we confirm that no physical return is required and our written handling instructions are completed—we will refund the actual product price paid in the original transaction currency to the original payment method.

If an order-level discount reduced the product price, the refund will equal the actual product price paid after that discount.

Partial one- or two-insert any-reason returns from a 3 Pack are not offered.

If an individual insert is damaged, defective, incomplete, materially different from its description, or incorrect, that insert will be handled separately. You will not be required to return the complete 3 Pack solely because one insert has such a problem.

8. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, materially different from its description, or different from what you ordered, contact us within 7 days after delivery whenever reasonably possible.

This reporting period helps us investigate carrier and packing issues. It is not a deadline for claims under our One-Year Limited Warranty or the Australian Consumer Law and does not limit rights under applicable law.

We may request reasonable information such as photographs of the product, received components, packaging, shipping label, or the reported problem.

Depending on the circumstances and subject to your applicable consumer rights, including the Australian Consumer Law rights described in section 15, we may provide:

• Replacement parts;
• A replacement product;
• An exchange;
• A partial refund;
• A full refund; or
• Another appropriate remedy.

If a physical return is required for an approved claim, MagClean will cover standard return shipping.

For a product confirmed to have a fault covered by the Australian Consumer Law, we will reimburse reasonable return costs you have already paid. Send your proof of purchase and the return-cost receipt to admin@magclean.shop. A lack of prior authorization does not remove any right to reimbursement required by law. We will also meet any other expenses that the law requires us to pay.

9. Exchanges

You do not need to place a new order before an approved exchange is processed.

Depending on product availability and the circumstances, we may provide a replacement, exchange the product for another available version, issue store credit with your agreement, or issue a refund to the original payment method.

You may choose a refund under the 30-Day Satisfaction Guarantee instead of an exchange.

10. Order Cancellations

You may request cancellation within 12 hours after placing your order.

We will make reasonable efforts to cancel the order, but cancellation is not guaranteed because the order may already have entered processing or fulfillment.

An order is not cancelled until you receive written confirmation from us.

If the order has already shipped, it will normally need to be handled under the return procedure after delivery.

11. Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact us as soon as possible if you notice an address error. We will attempt to update it, but changes cannot be guaranteed after the order enters fulfillment or is dispatched.

If an incorrect, incomplete, outdated, or undeliverable address supplied by the customer causes delivery failure, return-to-sender charges, reshipping costs, carrier correction charges, customs charges, loss, or disposal of the parcel, the customer may be responsible for those resulting costs to the extent permitted by law.

This section does not apply when the address error was caused by MagClean or the carrier.

12. Refused or Unclaimed Deliveries

Do not refuse a parcel or leave it unclaimed as a substitute for contacting us and requesting a return.

Refused or unclaimed parcels may be returned, abandoned, or destroyed by the carrier and may generate additional charges.

If a refused or unclaimed parcel is successfully returned to us, any refund will normally be considered after the parcel is received and checked. Non-recoverable carrier, customs, storage, return, or handling charges may be deducted where permitted by law.

This does not limit rights relating to a damaged, incorrect, or materially misdescribed order.

13. Packages Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it:

1. Confirm that the delivery address is correct;
2. Check with household members, neighbors, reception desks, building management, and other safe delivery locations;
3. Allow up to two additional business days in case the carrier scanned the parcel early;
4. Contact the local carrier; and
5. Contact MagClean support.

We will assist with a carrier investigation where appropriate.

A replacement or refund is not automatically issued solely because tracking shows delivery and the parcel is reported missing. The available resolution depends on the carrier investigation, delivery evidence, address accuracy, and circumstances.

A parcel confirmed lost in transit will be replaced or refunded.

14. Refund Processing

After the authorized complete return is received and checked—or after our approved no-return or safe-disposal instructions are completed—we will issue the applicable refund to the original payment method.

Refunds include the actual product price paid and any applicable refundable taxes.

For a qualifying 3 Pack, the complete-pack product-price refund is the actual product price paid after any order-level discount. This refund is issued in the original transaction currency to the original payment method.

We normally initiate the refund within 3–5 business days after the applicable return or handling step is completed.

Your bank, card issuer, or payment provider may require additional time to post the funds.

We do not charge a restocking fee.

15. One-Year Limited Warranty

MagClean products include a one-year limited warranty beginning on the date of delivery. To qualify under this voluntary warranty, the covered defect must appear during that one-year period. This period does not limit rights under applicable consumer law.

This warranty covers qualifying defects in materials or workmanship arising during normal household use.

For a qualifying warranty claim, MagClean will provide an appropriate remedy, subject to your rights under applicable consumer law. As appropriate, MagClean may:

• Provide troubleshooting assistance;
• Supply replacement parts;
• Repair the product where practical;
• Replace the product;
• Issue a partial refund; or
• Issue a full refund.

This warranty is provided by MagClean, operated by Ravomir Commerce LLC.
Business correspondence address: 30 N Gould St #65777, Sheridan, WY 82801, United States.
Email: admin@magclean.shop
Phone: +1 (502) 853-8863

To make a warranty claim, contact admin@magclean.shop or call +1 (502) 853-8863. Provide proof of purchase, a description of the issue, and any photographs, videos, or other information reasonably needed to assess the reported defect. We will first review this information and determine the appropriate next steps based on the issue and your rights under applicable law. Original packaging is not required.

We will request a physical return only where necessary to assess or resolve the claim. Contact us before mailing the product so we can provide the correct return destination and safe-handling instructions. Tell us if the product has been used in a shower or is materially contaminated. The business correspondence address is not an authorized product return center.

For a confirmed covered defect in materials or workmanship under this One-Year Limited Warranty, MagClean covers reasonable assessment costs, the cost of repair or replacement, and necessary standard shipping in both directions. We will arrange the covered services and shipping or reimburse reasonable covered costs you have paid. Contact us before arranging paid assessment, repairs, or postage so we can confirm the appropriate handling and payment method. To claim reimbursement, send your proof of purchase, claim details, and expense receipts to admin@magclean.shop.

For a product confirmed to have a fault covered by the Australian Consumer Law, we will reimburse reasonable return costs you have already paid. Send your proof of purchase and the return-cost receipt to admin@magclean.shop. A lack of prior authorization does not remove any right to reimbursement required by law. We will also meet any other expenses that the law requires us to pay.

The following exclusions apply only to this voluntary One-Year Limited Warranty and do not exclude or limit rights under the Australian Consumer Law or other applicable law. This voluntary warranty does not cover:

• Normal wear and tear;
• Cosmetic changes that do not affect function;
• Hair, soap, mineral, limescale, or debris buildup;
• Failure to clean or maintain the product;
• Damage caused by bleach, corrosive chemicals, excessive heat, or unsuitable cleaning products;
• Forced insertion or use in an incompatible drain;
• Improper installation;
• Modification, cutting, bending, unauthorized disassembly, or unauthorized repair;
• Accidental damage, misuse, abuse, or commercial use;
• Pre-existing blocked, damaged, leaking, or incorrectly designed plumbing;
• Fixed internal drain structures that prevent installation;
• Odor or drainage problems caused by conditions outside the product;
• Loss of the product or removable components; or
• Damage caused by external events outside our reasonable control.

The warranty does not guarantee compatibility with every drain and does not promise to repair an existing plumbing problem or severe blockage.

The benefits provided by this warranty are in addition to other rights and remedies available under the law and do not replace or limit those rights.

For consumers in Australia, our 30-Day Satisfaction Guarantee and One-Year Limited Warranty are additional benefits. The 30-day return period, the one-year warranty period, and the voluntary warranty exclusions do not limit your rights under the Australian Consumer Law. Consumer guarantees can apply after those periods, depending on the product and the circumstances.

Australian Consumer Law — mandatory goods warranty statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Under the Australian Consumer Law, if a failure with the goods is major, you may choose a refund or replacement. If a failure is not major and can be remedied, we will provide a remedy without charge within a reasonable time. If we cannot or do not do so, you may have further rights, including a refund, replacement, or reimbursement of reasonable repair costs. You may also have rights to compensation for reasonably foreseeable loss or damage. The remedy options listed in this policy do not remove any choice or remedy available to you by law.

16. Fraud and Policy Abuse

We may decline a return, refund, replacement, or warranty claim where there is reasonable evidence of:

• Fraud;
• Deliberate damage;
• Product substitution;
• Repeated policy abuse;
• False delivery claims;
• Altered order records;
• Unauthorized payment activity; or
• Materially false information submitted in support of a claim.

This section applies only to the extent permitted by law and will not be used to deny a legitimate good-faith request.

17. Contact Information

MagClean
Operated by Ravomir Commerce LLC

Email: admin@magclean.shop
Phone: +1 (502) 853-8863

Business correspondence address:

Ravomir Commerce LLC
30 N Gould St #65777
Sheridan, WY 82801
United States

Contact us before returning any product. The business correspondence address above is not an authorized product return center. The correct return destination will be provided in the written return instructions.