Shipping policy
SHIPPING POLICY
Last updated: September 3, 2026
This Shipping Policy explains how orders placed through magclean.shop are processed, shipped, tracked, and delivered.
MagClean is operated by Ravomir Commerce LLC.
By placing an order through our website, you agree to this Shipping Policy, together with our Terms of Service and Return & Refund Policy.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
1. ORDER FULFILMENT
MagClean orders are processed and dispatched according to the processing times set out in this policy.
Orders may be transported through international cross-border logistics providers and delivered by a local postal service or last-mile carrier in the destination country.
The carrier shown during the international portion of the shipment may be different from the carrier that completes final delivery.
2. SHIPPING DESTINATIONS
MagClean currently ships only to destinations made available during checkout.
We currently ship to eligible addresses in Australia and the United States.
Other destinations are supported only when the customer can select the destination and complete checkout on magclean.shop.
We may be unable to ship to certain:
• P.O. boxes or parcel lockers;
• APO, FPO, or DPO addresses;
• Military installations;
• Overseas territories;
• Remote islands;
• Restricted locations;
• Freight-forwarding addresses; or
• Locations that cannot be served by our available carriers.
Delivery to P.O. boxes and parcel lockers depends on the available carrier. Please contact us before ordering if you need delivery to one of these addresses.
If our checkout accepts an address but we later determine that the order cannot be delivered there, we will contact the customer. The customer may provide an alternative eligible address or cancel the affected order for a full refund.
3. FREE STANDARD SHIPPING
MagClean provides free standard shipping on all eligible orders placed through magclean.shop, including orders shipped to Australia.
There is no minimum purchase requirement unless a different condition is clearly stated with a particular promotion.
Free standard shipping applies to the original shipment of an eligible order.
It does not necessarily cover:
• Reshipping caused by an incorrect or incomplete customer address;
• Carrier address-correction fees caused by customer error;
• Repeated delivery attempts caused by customer unavailability;
• Express or expedited delivery requested by the customer;
• Unauthorized return shipping;
• Refused or unclaimed shipment charges; or
• Other additional services requested by the customer.
Any optional paid shipping service will be clearly identified and priced before the customer completes checkout.
4. ORDER PROCESSING TIME
Orders are normally processed and dispatched within 1–2 business days after payment and any required verification have been completed.
Business days are generally Monday through Friday and exclude applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from transportation time. The estimated delivery period begins after the order has been dispatched.
An order may require additional processing time because of:
• Incomplete or inaccurate address information;
• Payment verification;
• Suspected fraud or unauthorized payment;
• Unusually large quantities;
• Temporary inventory shortages;
• Product customization, if offered;
• Peak sales periods;
• Public holidays;
• Severe weather;
• Government restrictions; or
• Other circumstances outside our reasonable control.
If we cannot dispatch an order within the stated processing period, we will provide an updated estimate whenever reasonably possible.
Where required, the customer will have the option to accept the revised shipping schedule or cancel the unshipped order for a full refund.
5. ESTIMATED DELIVERY TIMES
The following transportation estimates apply after the order has been dispatched. Please also allow the normal 1–2 business days for processing.
Australia
Estimated transportation time:
7–12 business days
United States
Estimated transportation time:
8–10 business days
Other supported destinations
For other destinations available at checkout, refer to the delivery estimate shown during checkout or on the relevant product page. If no estimate is available, please contact us before placing your order.
Delivery to remote areas may take longer. Please contact us before ordering if you need a delivery estimate for a remote address.
These delivery periods are estimates and not guaranteed delivery dates unless MagClean expressly confirms a guaranteed date in writing.
Actual delivery time may vary depending on the destination, carrier, customs processing, public holidays, local delivery conditions, and events outside our reasonable control.
6. ORDER CONFIRMATION
After an order is placed, the customer should receive an order confirmation at the email address provided during checkout.
The order confirmation normally includes:
• The order number;
• Products purchased;
• Delivery address;
• Amount paid; and
• Other relevant order information.
Customers should review the confirmation promptly.
If any information is incorrect, contact MagClean as soon as possible. Corrections cannot be guaranteed after the order has entered fulfillment.
7. SHIPPING CONFIRMATION AND TRACKING
When an order is dispatched, we will normally send a shipping confirmation containing a tracking number or tracking link.
Tracking information may take 1–3 business days after dispatch to appear or begin updating in the carrier’s system.
During international transportation, tracking may not update continuously. It is normal for a shipment to remain at the same tracking stage while it is:
• Traveling between logistics facilities;
• Awaiting an international flight;
• Undergoing customs processing;
• Being transferred to a local carrier; or
• Awaiting a new scan.
A temporary absence of tracking updates does not necessarily mean that a parcel has been lost.
Customers are responsible for providing a valid email address and checking spam, promotions, or junk folders for order and shipping communications.
8. SHIPPING CARRIERS
MagClean selects shipping carriers based on the destination, service availability, parcel size, delivery reliability, and other operational considerations.
We cannot guarantee that a particular carrier will be used unless we have expressly agreed to do so in writing.
International parcels may be transferred to a different local carrier for final delivery.
Carrier contact information may become available after the parcel enters the destination country.
9. TAXES, CUSTOMS DUTIES, AND IMPORT FEES
For orders delivered to Australia, MagClean covers applicable import taxes, customs duties, and standard import clearance charges. Customers are not responsible for these covered charges.
For other supported destinations where MagClean states that taxes and duties are included, the total amount shown at checkout includes the standard taxes, customs duties, and import charges that MagClean has agreed to collect or cover.
If a carrier, postal authority, customs authority, or other party unexpectedly requests an additional payment, contact MagClean before paying it whenever reasonably possible.
Please provide:
• Your order number;
• A copy or photograph of the payment request;
• The name of the requesting carrier or authority; and
• Any available customs or tracking documentation.
We will review the request and arrange payment of covered charges or reimburse you for covered charges already paid. Please include a receipt if you have already paid.
Do not refuse, abandon, or return the parcel solely because of an unexpected customs request without first contacting us.
The following costs are not covered by this import-charge commitment, except where payment or reimbursement is required by applicable law:
• Optional customs brokerage services;
• Storage fees caused by failure to respond;
• Penalties caused by inaccurate customer information; or
• Charges arising from an incorrect delivery address.
10. CUSTOMS CLEARANCE
International orders may be subject to customs inspection.
Customers agree to provide reasonable information required for lawful customs clearance, which may include confirmation of:
• The recipient’s name;
• Delivery address;
• Telephone number;
• Order value;
• Product description; or
• Other information required by the destination authority.
Failure to provide legally required customs information may delay delivery or cause the parcel to be returned, abandoned, or destroyed.
MagClean will not ask a customer to submit unnecessary sensitive information through an insecure channel.
Customs inspections and government processing are outside our direct control and may increase delivery time.
11. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
The address should include, where applicable:
• Full recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country;
• Telephone number; and
• Any building access information reasonably required for delivery.
MagClean is not responsible for a delivery failure caused solely by inaccurate, incomplete, outdated, or misleading address information provided by the customer.
12. ADDRESS CHANGES
Customers should contact us immediately if they notice an address error.
We will make reasonable efforts to update the address, but an address change cannot be guaranteed after the order has entered processing, fulfillment, or transportation.
A customer request is not considered completed until MagClean confirms the change in writing.
If the parcel has already been dispatched, the carrier may:
• Refuse the change;
• Charge an address-correction fee;
• Require the customer to arrange redelivery;
• Return the parcel to the sender; or
• Deliver the parcel to the original address.
The customer may be responsible for additional costs caused by an incorrect or incomplete address supplied during checkout.
13. UNDELIVERABLE AND RETURN-TO-SENDER PARCELS
A parcel may be returned to the sender because of:
• An incorrect or incomplete address;
• An unavailable recipient;
• Failed delivery attempts;
• Refusal of delivery;
• Failure to collect the parcel;
• Failure to respond to customs;
• An invalid telephone number;
• Carrier access restrictions; or
• Other delivery problems.
If a recoverable parcel is returned because of an error attributable to the customer, we may offer one of the following options:
• Reship the parcel after the customer pays the actual reshipping and related costs;
• Refund the eligible product amount after the parcel is received and inspected; or
• Provide another reasonable resolution.
Where permitted by law, non-recoverable carrier, return, customs, storage, or handling charges may be deducted from a refund when the delivery failure resulted from customer error or refusal.
Free shipping applies to the original eligible shipment and does not guarantee free reshipping after a customer-caused delivery failure.
14. REFUSED OR UNCLAIMED PARCELS
Refusing delivery or failing to collect a parcel is not a substitute for submitting an authorized return request.
Refused or unclaimed parcels may be:
• Returned to the sender;
• Held by the carrier;
• Subject to additional charges;
• Abandoned; or
• Destroyed.
A refund cannot be guaranteed for a refused or unclaimed parcel until the parcel has been successfully recovered and its condition has been reviewed.
Customers who wish to return an order should first accept delivery and then follow the process in our Return & Refund Policy, unless MagClean provides different instructions in writing.
15. DELIVERY ATTEMPTS
Depending on the carrier and destination, a parcel may be:
• Delivered directly to the stated address;
• Left in a secure location;
• Delivered to a reception desk or building manager;
• Delivered to a household member;
• Delivered to a neighbor where locally permitted;
• Redirected to a pickup point; or
• Held for collection.
The customer is responsible for monitoring tracking information and collecting the parcel within any deadline imposed by the carrier.
Some orders may require a signature at delivery.
16. PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED
If tracking shows that an order was delivered but the customer cannot locate it, the customer should:
1. Verify that the delivery address on the order is correct;
2. Check all entrances, mail areas, parcel lockers, and safe locations;
3. Ask household members, neighbors, reception staff, or building management;
4. Review any delivery photograph or carrier notice;
5. Wait up to two additional business days in case the carrier completed an early delivery scan; and
6. Contact the local carrier and MagClean.
MagClean will assist with a carrier investigation where appropriate.
A refund or replacement is not automatically issued solely because tracking shows delivery and the customer reports that the parcel is missing.
The available resolution will depend on:
• Delivery confirmation;
• Address accuracy;
• Carrier investigation results;
• Proof of delivery;
• Local delivery circumstances; and
• Applicable consumer law.
If the investigation confirms that the parcel was lost before valid delivery, MagClean will provide an appropriate remedy, which may include replacement or refund.
17. LOST PARCELS
A parcel may be considered lost when:
• The carrier confirms that it has been lost;
• Tracking shows no meaningful movement for an unusually long period;
• The parcel cannot be located after a reasonable carrier investigation; or
• Other reliable evidence indicates that delivery is no longer reasonably expected.
If an order is confirmed lost in transit before valid delivery, MagClean will normally offer:
• A replacement shipment at no additional charge; or
• A refund to the original payment method.
We may request confirmation of the delivery address or other reasonable information before processing the remedy.
18. SHIPPING DELAYS
Occasional delays may occur because of:
• Customs inspections;
• Carrier congestion;
• Flight shortages;
• Severe weather;
• Natural disasters;
• Public holidays;
• Peak shopping seasons;
• Strikes or labor disruption;
• Government restrictions;
• Security inspections;
• Transportation interruption;
• Incorrect customer information;
• Remote delivery locations; or
• Other circumstances outside our reasonable control.
If tracking remains active and the parcel is still reasonably expected to arrive, a delay alone may not mean that the parcel has been lost.
We will make reasonable efforts to assist with delayed orders.
Nothing in this section limits a customer’s right to cancel, request a refund, set an additional delivery deadline, or obtain another remedy where applicable law requires it.
19. PROCESSING DELAYS BEFORE DISPATCH
Our normal processing target is 1–2 business days.
If we learn that an order cannot be dispatched within the stated processing period, we will notify the customer within a reasonable time and provide an updated estimate.
Where applicable, the customer may:
• Agree to the revised shipping schedule; or
• Cancel the affected unshipped order for a full refund.
If the customer does not consent to a legally required delay request, we will cancel and refund the affected unshipped order as required by applicable law.
20. SPLIT SHIPMENTS
An order containing multiple products or components may occasionally be divided into separate parcels.
Split shipments may:
• Use different tracking numbers;
• Arrive on different dates;
• Be delivered by different carriers; or
• Enter customs separately.
The customer will not be charged an additional standard shipping fee solely because MagClean divides an eligible order into multiple shipments.
If only part of an order arrives, check the shipping confirmation for additional tracking information before reporting missing items.
21. PRE-ORDERS AND BACKORDERS
Products offered as pre-orders or backorders will be clearly identified where reasonably possible.
The estimated dispatch date displayed on the product page, cart, checkout, or order confirmation will apply instead of the normal 1–2 business-day processing period.
If the estimated dispatch date changes materially, we will notify affected customers and provide any cancellation or refund option required by applicable law.
22. ORDER CHANGES AND CANCELLATIONS
Customers may request cancellation or modification within 12 hours after placing an order.
We will make reasonable efforts to process the request, but changes and cancellations are not guaranteed because an order may enter fulfillment before the request is reviewed.
An order is not cancelled or modified until MagClean confirms the change in writing.
Once an order has been dispatched, it normally cannot be cancelled or intercepted and must be handled under our Return & Refund Policy after delivery.
23. DAMAGED PACKAGES OR PRODUCTS
Customers should inspect the parcel and product promptly after delivery.
If an order arrives damaged, defective, incomplete, or incorrect, contact MagClean within 7 days after delivery whenever reasonably possible.
Please retain and photograph:
• The external packaging;
• The shipping label;
• The product;
• The damaged area;
• All received components; and
• Any visible signs of carrier damage.
Claims involving damaged, defective, incorrect, or incomplete products are handled under our Return & Refund Policy.
The seven-day reporting request helps us investigate carrier and fulfillment issues quickly and does not reduce mandatory legal rights or rights under our Limited Warranty.
24. DELIVERY TO THIRD PARTIES
If a customer directs us or the carrier to deliver an order to:
• A neighbor;
• Reception desk;
• Building manager;
• Parcel locker;
• Pickup point;
• Freight forwarder;
• Hotel;
• Workplace;
• Reshipping company; or
• Another third party,
delivery to that authorized party may be treated as delivery to the customer to the extent permitted by applicable law.
MagClean is not responsible for loss or damage occurring after valid delivery to a freight forwarder, reshipping provider, or other recipient selected by the customer, except where applicable law provides otherwise.
25. INTERNATIONAL DELIVERY RIGHTS
Customers in the United Kingdom, European Union, and other jurisdictions may have mandatory delivery rights in addition to this policy.
Where applicable law requires delivery within an agreed period or within a statutory default period, MagClean will honor those requirements.
If an eligible order is not delivered within the agreed period, the customer may contact us and, where required, provide a reasonable additional delivery period.
If delivery is not completed within that additional period, the customer may have the right to cancel the affected order and receive a refund.
Nothing in this policy overrides mandatory local consumer protections.
26. EVENTS OUTSIDE OUR REASONABLE CONTROL
MagClean will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including:
• Natural disasters;
• Severe weather;
• War or civil unrest;
• Government action;
• Epidemics or public health emergencies;
• Customs disruption;
• Carrier interruption;
• Port or airport closure;
• Labor disputes;
• Power or telecommunications failures;
• Major cyber incidents;
• Transportation shortages; or
• Significant supply-chain disruption.
We will make reasonable efforts to minimize disruption and communicate material delays.
This section does not remove any cancellation, refund, delivery, or consumer right that cannot lawfully be excluded.
27. RETURN SHIPPING
This Shipping Policy applies primarily to delivery of orders to customers.
Return eligibility, return authorization, prepaid return labels, return destinations, exchanges, and refunds are governed by our Return & Refund Policy:
https://magclean.shop/policies/refund-policy
Do not send a return to our business correspondence address unless MagClean expressly instructs you to do so.
Unauthorized returns may be refused, lost, or returned to the sender.
28. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy to reflect changes to:
• Shipping destinations;
• Carriers;
• Delivery estimates;
• Customs procedures;
• Taxes and duties;
• Business operations;
• Legal requirements; or
• Customer support procedures.
The current version will be posted on this page with an updated revision date.
Changes will normally apply to orders placed after the updated policy becomes effective.
The shipping terms applicable to an accepted order will generally be the terms in effect when the order was accepted, unless a later change is required by law or benefits the customer.
29. CONTACT INFORMATION
For questions about shipping, tracking, delivery, customs, or a missing parcel, contact:
MagClean
Operated by Ravomir Commerce LLC
Email:
admin@magclean.shop
Phone:
+1 (502) 853-8863
Website:
https://magclean.shop
Business correspondence address:
Ravomir Commerce LLC
30 N Gould St #65777
Sheridan, WY 82801
United States
The business correspondence address above is not a product return center.
Please obtain written return authorization before sending any product.